About Our Products
What is the purity of the silver you use?
We exclusively use 99.99% pure silver, often referred to as "four nines" pure. This is the highest standard available and ensures that no unwanted trace metals are introduced into your solution during the electrolytic process.
What kind of water is used in your solutions?
We use only multi-stage, steam-distilled water. Using distilled water is critical as it is free from dissolved minerals and contaminants that would otherwise interfere with electrolysis and compromise the purity of the final solution.
Where are your products made?
All of our generators and solutions are proudly made in our workshop in the United Kingdom. We handle every step of the process, from assembly to bottling, to maintain our strict quality control standards.
Using the Generator
How do I test the concentration (PPM) of my solution?
The concentration is measured in Parts Per Million (PPM) using a digital TDS (Total Dissolved Solids) meter. For a step-by-step guide, please read our blog post: A Guide to Measuring Your Silver Solution's Concentration.
Why is it important to use distilled water?
Distilled water is essentially pure H₂O. Tap, spring, or filtered water contains minerals that react with the silver electrodes, creating unwanted compounds like silver chloride. For a detailed explanation, please see our article: Why Distilled Water is Essential.
How should I clean and maintain my generator?
Proper maintenance is key to a long lifespan for your equipment. We've written a complete guide on this topic. Please read it here: Caring for Your Generator.
Ordering & Shipping
How long will my order take to arrive?
We typically process and dispatch orders within 1-2 business days. Standard UK shipping via Royal Mail usually takes an additional 2-3 business days.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. For full details, including information on our 1-year generator warranty, please read our complete Return Policy.