Last updated: July 25, 2025
At The Silver Lab, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we're here to help.
30-Day Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Colloidal Silver Generators
Our generators come with a 1-year warranty against manufacturing defects. If you experience an issue with your generator, please contact us immediately. For returns within the 30-day period, the generator must be in its original, unused condition.
Colloidal Silver Solutions
For health and safety reasons, we can only accept returns of colloidal silver solutions if the bottle's safety seal is intact and unbroken.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us.