Last updated: July 25, 2025
The Silver Lab ("us", "we", or "our") operates the https://thesilverlab.co.uk/ website (the "Service"). We are committed to protecting the privacy of our visitors and customers. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data, in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Data Controller
The Silver Lab is the data controller for the information you provide. If you have any questions, you can contact us via our contact page.
2. Information We Collect
We collect information to provide and improve our Service to you.
a) Data You Provide to Us:
When you make a purchase or contact us, we collect personal information, which is processed by our third-party service providers. This includes:
- Contact Information (Name, Email Address, Phone Number)
- Shipping Information (Address, City, Postal Code)
b) Data from Your Use of Our Site:
We do not use analytics services like Google Analytics. Any usage data collected is anonymised and used purely for the functioning of the shopping cart service.
3. How We Use Your Data
Your data is used for the following purposes:
- To process and fulfil your orders, including managing payments and shipping.
- To communicate with you about your order or inquiries.
- To comply with legal obligations.
4. Third-Party Data Processors
We rely on trusted third-party services to operate our website and process orders. They are compliant with UK GDPR and have their own privacy policies.
- Snipcart: Powers our shopping cart and checkout process. We do not see or store your payment card details. Snipcart's privacy policy can be found here.
- Formspree: Processes our contact form submissions. Formspree's privacy policy can be found here.
5. Your Data Protection Rights
Under UK GDPR, you have several rights regarding your personal data:
- The right to access � You have the right to request copies of your personal data.
- The right to rectification � You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure � You have the right to request that we erase your personal data, under certain conditions.
To exercise any of these rights, please contact us at contact@thesilverlab.co.uk.
6. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.